Movers Tufnell Park Terms and Conditions
These Terms and Conditions set out the basis on which Movers Tufnell Park provides removal, relocation, packing, storage arrangement, and related services. By placing a booking, you agree that these Terms and Conditions will apply to all services provided to you. Please read them carefully before confirming your booking.
1. Definitions
In these Terms and Conditions the following definitions apply:
1.1 We, us, our means Movers Tufnell Park, the provider of removal and associated services.
1.2 You, your, client means the person, firm, company, or organisation requesting and paying for the services.
1.3 Services means any removal, packing, unpacking, loading, unloading, transportation, storage coordination, waste handling, or related services that we agree to provide.
1.4 Goods means the items, belongings, furniture, equipment, and any other property that we are requested to move, handle, or otherwise deal with.
1.5 Contract means the agreement between you and us for the provision of services, incorporating these Terms and Conditions and any written confirmation or quote we issue.
1.6 Service area means the locations within which we routinely provide services, primarily within the United Kingdom.
2. Quotations and Pricing
2.1 Any quotation we provide is based on the information supplied by you regarding the addresses, access, volume and nature of goods, required services, and any special requirements.
2.2 Quotations are usually provided as fixed price or hourly rate. The basis of your quotation will be specified in our written confirmation. If the scope of work changes, additional charges may apply.
2.3 Unless stated otherwise, quotations do not include customs duties, parking fines or fees, congestion charges, ferry charges, tolls, or any third-party fees. Such costs will be payable by you in addition to our charges.
2.4 We reserve the right to amend or withdraw a quotation at any time prior to booking confirmation. Once the booking is confirmed in writing, the quotation becomes the agreed charge subject to the terms of this Contract.
3. Booking Process
3.1 You may request a quote and book services by contacting us and providing full and accurate details of the work required, including:
a. Collection and delivery addresses.
b. Property type and access details, such as floor level, lifts, stairs, and parking restrictions.
c. An inventory or clear description of the goods to be moved.
d. Required date, start time, and any time constraints.
e. Any fragile, high-value, bulky, or unusual items that require special handling.
3.2 A booking is only confirmed when we issue written confirmation, which may be by digital or other written means, and when any required deposit has been received.
3.3 It is your responsibility to check that all details in the booking confirmation are correct. Any discrepancies must be notified to us as soon as possible, and in any event before the service is carried out.
3.4 We reserve the right to decline any booking at our sole discretion.
4. Your Responsibilities
4.1 You are responsible for:
a. Ensuring that adequate and legal parking is available for our vehicles at both collection and delivery addresses.
b. Obtaining any necessary permissions, permits, or authorisations required for parking or access.
c. Providing accurate and complete information about the nature and quantity of goods and any special handling requirements.
d. Properly packing goods, unless packing services have been specifically agreed as part of the Contract.
e. Ensuring that all goods to be moved are ready for transport and that all appliances are disconnected and safe for handling.
f. Being present, or ensuring that an authorised representative is present, at collection and delivery to provide instructions and sign any relevant documentation.
4.2 You must not request us to move or handle any illegal, dangerous, explosive, hazardous, or prohibited items. If such items are discovered, we may refuse to move them and may terminate the Contract without liability to you.
5. Our Responsibilities
5.1 We will provide the services with reasonable care and skill, in accordance with industry standards for removal services in the UK.
5.2 We will make reasonable efforts to carry out the services on the agreed date and within a reasonable time. However, all dates and times are estimates and may be affected by factors outside our control, such as traffic, weather, or delays caused by you or third parties.
5.3 We reserve the right to use sub-contractors or third-party service providers where necessary. Our obligations to you will not be affected by such arrangements, and we remain responsible for the performance of the Contract.
6. Payments and Charges
6.1 Unless otherwise agreed in writing, payment terms are as follows:
a. A deposit may be required at the time of booking to secure the date.
b. The balance is normally payable on or before completion of the service.
6.2 We accept various forms of payment as communicated to you at the time of booking. You are responsible for ensuring that payment can be made in full when due.
6.3 If payment is not received when due, we reserve the right to:
a. Suspend or cancel services.
b. Charge interest on overdue amounts at the statutory rate permitted under UK law.
c. Retain possession of any goods in our control until payment is received in full, including any storage or additional charges incurred.
6.4 Where services are charged by the hour, you will be billed from the time our team arrives at the collection address until completion of unloading and any agreed additional tasks. Waiting time caused by access or other issues outside our control will be chargeable.
6.5 Where the scope of work changes, including but not limited to additional items, extra journeys, or poor access requiring more time or labour, we may apply additional charges at our standard rates.
7. Cancellations and Changes
7.1 You may cancel or amend your booking by giving us notice in writing. The following charges may apply:
a. If you cancel more than a specified number of working days before the agreed date, a full or partial refund of any deposit may be offered at our discretion.
b. If you cancel within a short period before the agreed date, a proportion of the quoted price may become payable to cover allocated costs and loss of opportunity.
7.2 The exact cancellation periods and charges will be stated in your booking confirmation, in line with our then-current policy.
7.3 If you need to change your booking date, vehicle size, or scope of work, we will use reasonable efforts to accommodate this, subject to availability. Changes may affect the price and may incur an administrative fee.
7.4 We may cancel or postpone the services if:
a. You fail to make payments when due.
b. Access at the property is unsafe or unlawful.
c. Weather, road conditions, or other events make it unsafe or impossible to carry out the work.
d. You request us to move prohibited, illegal, or unsafe items.
In such cases we shall not be liable for any resulting loss or inconvenience, but we will refund any payments for services not performed, less any reasonable costs already incurred.
8. Exclusions and Limitations of Liability
8.1 Nothing in these Terms and Conditions excludes or limits our liability for death or personal injury caused by our negligence, or for any other matter that cannot be excluded under UK law.
8.2 Subject to clause 8.1, our liability for loss or damage to goods, or for any other loss arising out of or in connection with the services, shall be limited to a reasonable amount, taking into account the value of the goods and the nature of the services provided.
8.3 We will not be liable for:
a. Loss or damage arising from your failure to properly pack or protect goods, unless packing services were provided by us.
b. Loss or damage to fragile items, such as glass, china, and electronics, where they have not been adequately protected.
c. Loss of value of antiques, artwork, or special items, unless their nature and value were declared to us in advance and we agreed specific handling arrangements.
d. Normal wear and tear, or minor damage such as scuffs that are reasonably incidental to moving goods through restricted spaces.
e. Loss or damage caused by inherent defects, pre-existing damage, or natural deterioration of goods.
f. Any loss arising from delays due to traffic, road closures, mechanical breakdown, adverse weather, accidents, or other events beyond our reasonable control.
g. Consequential or indirect loss, including loss of profits, loss of business, or loss of opportunity.
8.4 You should arrange your own insurance cover for high-value goods or where you require protection beyond the limitations stated in this Contract.
9. Claims and Complaints
9.1 Any visible loss or damage to goods or property must be noted and reported to us as soon as reasonably possible, preferably on the day of the move.
9.2 Any complaints regarding the services must be submitted in writing within a reasonable time after completion, with supporting details and evidence where available.
9.3 We will investigate complaints in good faith and aim to respond promptly. Our liability, if any, will be assessed in accordance with these Terms and Conditions.
10. Access, Parking, and Property Protection
10.1 You are responsible for ensuring that our vehicles have suitable and lawful access to the property. This includes arranging permits where required and informing us in advance of any restrictions such as low bridges, narrow roads, or limited parking space.
10.2 If parking tickets or penalties are incurred as a direct result of inadequate or misleading information provided by you, these charges may be added to your invoice.
10.3 We will take reasonable care to avoid damage to property such as floors, walls, and doorways. However, where movement of large or bulky items through tight spaces is requested, you accept that there is an increased risk of minor damage and agree that we will not be liable for such damage where we have exercised reasonable care.
11. Waste, Disposal, and Environmental Regulations
11.1 Where we agree to remove unwanted items or waste, we will do so in accordance with applicable waste and environmental regulations in the United Kingdom.
11.2 We will not dispose of hazardous, illegal, or regulated waste. Such items must be handled using appropriate licensed services, which remain your responsibility unless we expressly agree otherwise in writing.
11.3 You are responsible for ensuring that any items presented for disposal are lawfully yours to dispose of and are not subject to any dispute or retention of title.
11.4 Additional charges may apply where waste volumes exceed those stated at the time of booking, or where special arrangements are required for legal compliance.
12. Storage and Third-Party Services
12.1 Where we arrange storage services with a third-party provider on your behalf, the specific terms of that storage provider may apply, in addition to these Terms and Conditions.
12.2 While we take care in selecting reputable partners, we are not liable for actions, omissions, or default of third-party storage operators beyond our reasonable control.
12.3 Storage charges, access rules, and notice periods will be communicated to you as part of the booking or as notified by the storage provider.
13. Insurance and Risk
13.1 Risk in the goods remains with you at all times, subject to our duty to take reasonable care while the goods are in our custody and control.
13.2 You are strongly advised to take out appropriate insurance cover for your goods for the duration of the move and any related storage, especially for items of high or sentimental value.
14. Data Protection and Privacy
14.1 We will collect and process personal data such as names, addresses, and contact details for the purpose of providing our services and managing the Contract.
14.2 Your information will be handled in accordance with applicable data protection laws in the UK. We will not sell your personal data to third parties.
14.3 We may share your information with employees, contractors, insurers, or third-party service providers where this is necessary for the performance of the Contract or for legal compliance.
15. Governing Law and Jurisdiction
15.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the services, shall be governed by and construed in accordance with the laws of England and Wales.
15.2 You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or relating to this Contract.
16. General Provisions
16.1 If any provision of these Terms and Conditions is held to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.
16.2 No variation of these Terms and Conditions shall be effective unless agreed in writing by us.
16.3 Any failure or delay by us in exercising any right or remedy under these Terms and Conditions shall not constitute a waiver of that or any other right or remedy.
16.4 These Terms and Conditions, together with any written quote or confirmation issued by us, constitute the entire agreement between you and us in relation to the services and supersede any prior understanding or arrangement.
